Privacy policy.

What we collect

Information you give us when you request a quote, book an appointment, call, text or email us, or sign up for service:

• Your name, phone number and email address
• Your service address
• Details about your home and its systems, such as your water, roof, attic, air conditioning or electric bill, so we can quote and do the work
• Appointment and service history
• Your messages with us, including calls, texts and emails

Our websites also collect the usual visit data through cookies and analytics tools, such as pages viewed and the ad or site that sent you. You can manage cookies in your browser settings.

How we use it

• Scheduling and confirming appointments
• Preparing quotes and doing the work you asked for
• Service, delivery and warranty follow-up
• Answering your questions and support requests
• Sending the texts and emails you agreed to receive

Sharing

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We share the information needed to do your job with the people doing it: our team, installers, delivery drivers and the software we use to schedule, message and bill. We do not sell your personal information. We may disclose information when the law requires it or to protect our customers, our business or others.

Texts

If you agree to texts from Sunstorm, we send appointment confirmations and reminders, follow-up on a quote or install, service and delivery updates, and occasional offers. Message frequency varies; typically up to 8 messages a month. Message and data rates may apply. Consent is not a condition of purchase.

Reply STOP to cancel at any time. Reply HELP for help, or contact us at 407-594-5505 or team@sunstormco.com. Carriers are not liable for delayed or undelivered messages. Full details: texting terms and conditions.

Emails

Every marketing email has an unsubscribe link at the bottom. You can also email us and ask to be removed. We still send emails you need for a job in progress, such as a quote, agreement, receipt or appointment notice.

How long we keep it

We keep your information for as long as you are a customer or we need it for warranty, service, tax or legal records, then delete it or remove what identifies you.

Security

We protect your information with reasonable safeguards, but no website, phone system or storage is completely secure. Please do not send sensitive personal information through our web forms.

Contact us about privacy

Questions, corrections or a request to delete your information: call 407-594-5505 or email team@sunstormco.com. Sunstorm & Co. is based in Orlando, Florida.

Changes

If this policy changes, the new version is posted here with a new effective date. This policy took effect October 31, 2026.